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Tracing

In most support scenarios, it is best to provide a trace of any technical issue to facilitate the investigation,

A trace contains a capture of the execution of a time range that can be used to investigate your issue.

Tracing is a standard D365 F&O feature, for more information please refer to official MS document Trace Tutorial

note

The user taking the trace will need to be granted tracing permission in the matching environment. The administrator can also grant rights to other users to take a trace.

How to​

All steps to re-produce the issue should be performed a first time before running the trace. After reproducing the issue, start the trace, perform the action a second time and stop the trace.

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Getting a trace​

Once the trace has been stopped, the following actions are available:

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  • Download trace: Store the captured trace on a local machine. You can analyse a downloaded trace by using the desktop version of Trace parser.
  • Support: Open Eftsure support feature, attaching current trace to the support request.
  • Upload trace: Store the trace in the cloud for later download by, for example, the admin. Uploaded traces are automatically deleted after seven days. They can also be manually deleted from the Captured traces page.
  • Return to main menu: Return to the main tracing menu to start another trace.

Support​

Traces are also available to attach to support tickets. When requesting support, a trace section is available to include into the ticket attachments.

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Attach any trace to your support ticket to help with our investigation.

See Key user support

Email attachments​

If the email file is too large for emails, please share the file via oneDrive or any other large sharing file tool.