Hold

Eftsure security is applied at the bank account verification level, during payments, which is enough to guarantee Eftsure protection.

Some of our customers still want to use the vendor level hold status, in parallel to Eftsure verifications. This article describes our features to assist the customer in this direction.

tip

We do not recommend the Hold configuration options as they introduce a new level of complexity and may confuse users for unjustified reasons.

danger

Please take the time to understand how our blocking rules apply and how multiple bank accounts can impact the logic below.

The hold configuration is available in our vendor group settings:

The above default configuration means the feature is turned off.

To enable changing vendor hold alongside Eftsure, tick Allow on hold status changes.

The following options will be displayed:

Exceptions

This section allows the configuration of exceptions where Eftsure will not apply the user actions and Eftsure sync rules.

If the feature is enabled and a status is selected, we will use it as a manual hold exception set by the user rather than automation, therefore the hold should survive all Eftsure actions.

Rules

The following rules are available to help configure vendor hold status changes automation:

User actions

The On user actions group lists all potential actions by the user, and proposes the configuration of specific vendor blocking actions:

• When government code is cancelled/invalid: Eftsure received notification that the current government code has become cancelled, a reasonable reason to put the vendor on hold.

• After sending a change request: the end user has just sent a change request to the supplier and is likely to want to wait on the results of the change request before processing purchase orders, invoices or payments for this supplier.

• After vendor creation/update: the user has approved the onboarding/change request and may want to allow further processing of purchase orders, invoices, or payments for this supplier.

Eftsure sync

The On Eftsure sync group lists all Eftsure synchronization actions, and proposes the configuration of specific vendor blocking actions:

• On Red Status: Eftsure has set the bank account to red. Although payments will be denied, customers may also want to block the vendor.

• On Orange status: Eftsure hasn't verified the bank account, it may have been manually created, customers may want to block the vendor until a successful verification occured.

• On Green status: Eftsure has performed verification and confirmed bank details are green, which may be a great place to remove vendor lock.

Example

Let's consider the following example, which is a debatable configuration.

1. Any vendor blocked for All will REMAIN blocked for all, taking precedence over the following rules:

2. We will block the vendor for Payment when:

   • government code becomes cancelled or invalid,
   • user sends a change request,
   • Eftsure marks the bank account Red or Orange.

This allows time for corrective action if/when necessary.

3. We will block the vendor for Purchase orders when:
   • Vendor has just been created
   • Vendor has been updated

This allows time for review.

4. We will also unblock the vendor when:
   • if the bank account becomes green.

This configuration enables processing payments as soon as Eftsure confirms verification success.