Troubleshooting
The following tools are available to help the users/key users troubleshoot their issues. These are the tools your support team will be using to troubleshoot any issue, feel free to troubleshoot independently to avoid delays.
Users
Status page
Check Eftsure workspace > Dashboard > Status for errors.
Assistant
Ask any questions to our Virtual Assistant
User support
Seek assistance from your eftsure Administrator
See User support
Admin
Logs
Check Eftsure workspace > Admin > All logs for known issues.
Batches
Check Eftsure workspace > Admin > Batches for errors.
Supplier Sync
Check Eftsure workspace > Tools > Supplier sync for errors.
Config check
See Validation
Outage
See Outage
Key user support
See Key user Support
Sandbox environments
Have you done your post deployment activities correctly?
Invalid configuration, environments, users can lead unexpected consequences.
Advanced
Trace parser
Diagnose problems and analyze performance by using Trace parser