Troubleshooting
The following tools are available to help the users/key users troubleshoot their issues:
Users
Status page
Check Eftsure workspace > Dashboard > Status for errors.
User support
Seek assistance from your eftsure Administrator
See User support
Admin
Logs
Check Eftsure workspace > Admin > All logs for errors.
Batches
Check Eftsure workspace > Admin > Batches for errors.
Supplier Sync
Check Eftsure workspace > Tools > Supplier sync for errors.
Config check
See Validation
Outage
See Outage
Key user support
See Key user Support
Sandbox environments
Have you done your post deployment activities correctly? Invalid configuration, environments, users can lead unexpected consequences.